Family Policies

How scheduling works

• We book a regular weekly time with you, for example Mondays and Wednesdays at 4:00 pm. That time is set aside for your child, week after week.
• Every visit is at least 60 minutes. When siblings share a visit, each child gets at least 30 minutes of it.

Billing and payment

• Sessions are billed in advance, monthly or every two weeks, based on what's scheduled for that period.
• We accept Zelle.
• Rates can change, but only with at least 30 days' written notice.

See what's included in the price

Cancelling a session

• 24 hours' notice or more: we'll reschedule the session within the same billing period if we can. If we can't, it's credited on your next invoice.
• With less than 24 hours' notice, or a no-show, the session is charged. Your tutor has held that time for your child and can't fill it on short notice.
• Illness: please keep your child home if they're sick. One same-day illness cancellation is credited each month. After that, the 24-hour rule applies.
• No answer at the door: if no one answers within 15 minutes of the start time, we count it as a no-show.
• A late start on your end: the session still ends at the scheduled time.

If we need to cancel

• If your tutor has to cancel, for illness, an emergency, or severe weather, we'll tell you as early as we can. The session is rescheduled or credited on your next invoice. You're never charged for a session we cancel.
• If your tutor runs late, the lost time is made up or credited.

Vacations and planned breaks

• Tell us about an upcoming vacation or break at least 14 days ahead, and those sessions won't be billed.

Holidays and closure dates

Cedar Elm Tutoring is closed on these days. Sessions that fall on a closure day are not billed.

• New Year's Eve and New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day and the day after
• Christmas Eve and Christmas Day

If a holiday lands on a weekend, we're closed on the holiday itself. There's no makeup weekday closure.

We're open on the other federal holidays: Martin Luther King Jr. Day, Presidents' Day, Juneteenth, Columbus Day/Indigenous Peoples' Day, and Veterans Day.

Any other closure days are announced at least 30 days ahead and are not billed.

Pausing or stopping tutoring

• No long-term contracts. You can pause or stop at any time with 14 days' written notice.
• Sessions during that 14-day notice period are billed as usual.

Refunds

• The consultation is free.
• Prepaid sessions that haven't happened yet are refunded once you stop (after the 14-day notice period ends), or when we cancel a session that can't be rescheduled.
• Completed sessions, late cancellations, and no-shows are not refundable.
• Refunds go back to your original payment method within 10 business days.

During sessions

• An adult 18 or older, such as a parent or a nanny, needs to be home for the whole session.
• Please have a quiet space ready: a table, the TV off, and as few distractions as you can manage.
• Please keep pets secured while your tutor is there.